bodycam FAQ
Users new to bodycam often ask about account setup, payment methods, game rules, and security practices. Questions range from how to complete KYC verification to understanding settlement timing on football markets, withdrawal procedures via DANA or e-wallet, and account protection steps.
This page answers the most common questions our users encounter. We cover account registration, transaction flow, game mechanics, and account security in straightforward terms. If your question is not listed here, our support team can help—see the contact information below. For complete terms of service, jurisdiction limits, and dispute resolution, refer to our Terms and conditions and Legal notice
Read through the accordion sections below to find answers grouped by topic. Each answer includes concrete steps or timeframes where applicable. If you encounter a technical issue or need account-specific assistance, our support team responds during stated availability windows. We recommend reading the security section before your first session to understand two-factor authentication, password management, and data handling practices.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
If a deposit or withdrawal does not complete, funds remain in your source account or bodycam wallet depending on where the interruption occurred. For deposits, check your transaction history in your bodycam account to see its status. If the payment was debited from your bank or e-wallet but does not appear in your account, contact our support team with your transaction ID. We will investigate and either complete the transfer or return the funds to your source within two business days. For withdrawals, incomplete transfers may indicate a verification hold on your account. Verify that your account email is confirmed, two-factor authentication is active, and your withdrawal address matches our records. If the issue persists, support can review the specific transaction and advise on next steps.
Before your first session, review three key documents. First, read the Legal notice to understand that bodycam services are available only where local law permits and that you are responsible for verifying your own jurisdiction's laws. Second, review the Terms and conditions, which cover account rules, game settlement mechanics, and dispute resolution. Third, familiarise yourself with game-specific rules depending on which markets you plan to use—Liga 1 and Champions League football markets have standard settlement windows; live-dealer tables (blackjack, roulette, baccarat) follow casino rules; slot games have published RTP ranges. All rules are accessible from the game lobby or the help section of each game. Our support team can clarify any rule before you place your first bet.
Payments and transactions
Our weekly cashback offer is calculated on net losses (deposits minus wins) during the calendar week Monday through Sunday. At the end of each Sunday, we review your account activity and credit a cashback amount to your account as bonus funds. The cashback percentage varies by account tier and game category. For example, slots may offer a different rate than live-dealer tables or football betting. Cashback is credited automatically; no claim is required. The funds are subject to standard wagering terms before withdrawal. Details on current rates and tier eligibility are shown in your account dashboard. During major football events like Liga 1 playoffs or Piala AFF, cashback rates may be promoted at higher levels for specific markets. Check your promotions tab for week-specific offers.
bodycam does not charge deposit or withdrawal fees on any payment method. DANA, e-wallet, mobile banking, local payment, and online payment transfers are processed at no cost to your account. Bank transfers via e-wallet, mobile banking, local payment, or online payment may incur standard interbank transfer fees set by your bank, but bodycam does not add additional charges. Your bank may display these fees at the time of transfer. Withdrawal requests are also fee-free; any amounts deducted are set by your destination bank or e-wallet provider, not by bodycam. If you are unsure whether a specific fee is charged by bodycam or your bank, our support team can clarify. All fees and terms for each payment method are disclosed before you confirm a transaction.
Security and account care
If you suspect unauthorised access to your bodycam account, act immediately. First, change your password from a secure device using a strong, unique password you have not used elsewhere. Second, verify that two-factor authentication is enabled and that your registered phone number is current. Third, review your login history in the account settings to check for unrecognised sessions. Fourth, if you see activity you did not initiate, contact our support team and provide any transaction IDs or timestamps. We will review the account and may temporarily restrict access while we investigate. Do not share your password or two-factor authentication codes with anyone, including support staff. If your email address has been compromised, update it via the password recovery flow and confirm the change. For Surabaya, Bandung, Jakarta, or Medan users, support is available during stated hours via live chat.
Our support team is available via live chat during stated hours, typically between 09:00 and 23:00 Jakarta time (UTC+7), seven days a week including public holidays such as Idul Fitri and Idul Adha. During off-hours, you can submit a support request through the contact form and our team will respond within one business day. For urgent account-security issues, use the security report form in your account settings to escalate your case. Response times vary during peak periods; expect acknowledgement within two hours during business hours. You can also contact support via email, and we will respond within 24 hours. All support conversations are encrypted and logged for your protection. Check the support page or your account dashboard for the current availability window.
No. bodycam policies allow one account per user. If we detect that one person has opened multiple accounts, we may suspend all associated accounts and review the situation. Multiple accounts are created to circumvent account preferences, bonus terms, or verification holds, which violates our terms. Each account is linked to one email address, one identity document, and one phone number. If you need to recover a forgotten password, use the password reset feature rather than opening a new account. If you believe you have created duplicate accounts by mistake, contact support immediately and provide the email addresses involved. We can help consolidate your activity into a single active account. Maintaining one account ensures you keep your transaction history, cashback credits, and account tier status intact.
Game rules and markets
Football markets on bodycam are settled based on the final result as confirmed by the official league body. For Liga 1, Champions League, Piala AFF, and Piala Indonesia matches, we use the official score announced at the end of regular time. Markets like "Match Winner," "Over/Under Goals," and "Both Teams to Score" close automatically after the final whistle and settle within subject to verification if data is confirmed. Live markets remain open during play and close at the final whistle. If a match is postponed or abandoned, open bets on that fixture are voided and stakes are returned. Bets placed after the match starts (live bets) are settled against the final confirmed score. If a league official announces a change to the result due to administrative review, we follow the official correction and adjust settled bets accordingly. Settlement details for each market are shown in the market rules before you place your bet.